Blog

S/N

Main Activity

Sub-Activity

Specifications

Responsible

Qty

Freq

1

Integration and deployment of AI in NCCH operations.

Integration and deployment of AI in NCCH operations.

Enabling AI features in all NCCH infrastructure,

Technology Partner

N/A

N/A

Enabling outbound calls and remote agent operations at the NCCH.

Enabling Secure VoIP with robust remote access protocol, SIP Trucking and Gateway Configuration, Caller ID Management Enabled, Softphone integration/deployment on NCCH Call Agents computers/remote mobile devices. cloud based collaboration

Technology Partner

N/A

N/A

2

Training/capacity building of NCCH staff/agents/counselors

Capacity building workshop for call agents (2 Batches)

Workshop overview, Core Curriculum Modules

(Technical Systems and Telephony,

Platform Navigation: Mastering the telephony server interface, CRM Integration and ticketing systems.

Remote operations, Security and Data Privacy 

Technology Partner

20

2

3

Development of specific NCCH M&E tools for data capturing and tracking

Development of dashboards and analytics, including referral tracking

Technical Architecture and Data Integration,

(unique identifier UID, Source Attribution, Status Mapping, core analytics and KPIs)

Technology Partner

N/A

N/A