Servicom
SERVICOM at NACA: Enhancing Service Delivery in the Fight Against HIV/AIDS
NACA SERVICOM was established in September, 2012. As part of requirements for Ministries, Department and Agency (MDA’s) to institutionalize the functions of SERVICOM by way of provision of operational guidelines refer to as ‘Service Charter’. This operational manual aims at providing information about the Agency’s customer-centered service delivery flow, new modalities for standard checks as well as its commitment to continuous service improvement, for its constituents, Clients, Partners and stakeholders for continuous learning to provide satisfactory services. This is to motivate such esteemed service takers to make appropriate demands, interact appropriately, and make complaints at all times as each occasion demands.
- NACA SERVICOM works in several ways to ensure you receive the best possible service:
Monitoring and Evaluation: We track and assess the performance of our services, identifying areas for improvement. - Client Feedback: Your feedback is important! We actively seek your input on our services through surveys, complaints procedures, and other channels.
- Reporting and Recommendations: Based on our findings, we report on service performance and make recommendations for improvement to enhance client satisfaction and accountability.
NACA SERVICE DELIVERY TONE
The National Agency for the Control of AIDS aims at providing an efficient and effective Quality Management System (QMS) that assures satisfactory friendly service delivery with strong emphasis on compliance to rules and regulations.
SERVICE DELIVERY
The relevant stakeholders treated as customers, comprise the following:
Ø The Citizens through the government of the Federation
Ø All registered Communities.
Ø CSO, FBO, CBO
Ø Local & International Partners and other stakeholders
Ø Suppliers/Contractors.
Ø Ministries, Departments and Agencies
Ø The health community.
Ø Pharmaceutical and allied Industries, donors, sponsors, consultants.
Ø Financial Institutions, telecommunications, private businesses and philanthropies.
VISION
To be a World – class Public service Institution delivering and implementing programmes with professionalism, accountability, excellence and passion to secure sustainable national development.
MISSION
To provide a conducive harmonious work environment for human capital development, experience sharing, research and development, where staff, partners and clients will interact and compete effectively with their counterparts globally.
MOTTO
“We can achieve a lot together”
SLOGAN
“First Choice and the Nation’s Pride in Public Health”
NACA SERVICOM MISSION STATEMENT
Together each staff achieves more in the provision of human-need influenced services, in a tender-friendly care and interactive environment with right organizational values.
Contact
Olufemi Olukoya (Head Servicom Unit)
No 3, Ziguinchor Street, off IBB Way, behind Abuja Electricity Distribution Company (AEDC), Wuse Zone 4, Abuja
+2348035530857
[email protected]
The National Assembly's Committee on Inter-govermental Affairs in collaboration with the National SERVICOM Secretariat, invites its stakeholders and NACA to a 3- Day National SERVICOM Conference scheduled to take place in Ibadan OYO state, from 26th - 28th August 2024. The theme: 'Promoting Excellent Service Delivery in the Public sector' Upscalling services in the public sector is certainly one of the cardinal objectives of the Director General NACA, Dr. Temitope Ilori, who is one of the keynote speakers. As part of the Agency mandate, NACA and it's part will also provide free Counselling and Testing at the venue. NACA is fighting HIV/AIDS to finish!
At the National Agency for the Control of AIDS (NACA), SERVICOM is dedicated to ensuring excellent service delivery in the fight against HIV/AIDS.
