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INVITATION TO TENDER

Introduction

The National Agency for the Control of AIDS (NACA) coordinates the National HIV/AIDS response, providing guidance to all implementing entities, coordinating and reporting on the attainment of national objectives of the response while ensuring that resources are used in the most efficient manner. NACA’s mandate is to ensure efficient and effective coordination of the national response leading ultimately to the attainment of universal access to HIV prevention, treatment, care and support services for all Nigerians.

The National Agency for the Control of AIDS (NACA), in collaboration with the Behavior Change Accelerator (BCA) is seeking a qualified private sector organisation to support the upgrade and technology enhancement of the National Call Centre on HIV/AIDS and Related Diseases (NCCH). The NCCH was officially commissioned in June 2012 to receive calls, provide information and link clients to service delivery points for HIV/AIDS, and other related diseases in Nigeria. The Nigeria Communications Commission (NCC) assigned a short code ‘6222’ to the NCCH to facilitate seamless and sustainable access across all networks in the country. The NCCH has remained a viable channel through which information on HIV/AIDS and related diseases is disseminated to callers in a timely and efficient manner. Over the years, the centre receives an average of 7,924 calls monthly, prevention and treatment interactions 62%, HIV-related consultations 30% and enquiries on other related diseases 8%. The centre receives high volume of calls during call centre-focused demand creation activities, World AIDS Day commemoration and emerging disease outbreaks. The channel of communication in the centre between callers and agents/counsellors is via inbound mobile phone calls and interactive voice response (IVR) systems in its operations. The centre is currently not equipped to make outbound calls but can only receive calls. Also, calls cannot be received by agents outside working hours (9 am – 5 pm) and during holidays except on IVR.

NACA is committed to reducing new HIV infections by strengthening knowledge, awareness, and uptake of HIV prevention services across the general population, with tailored messaging for key and vulnerable groups. To advance this goal, Federal Ministry of Health and NACA seek to collaborate with private sector organisation to modernize the NCCH to improve accessibility, responsiveness, and effectiveness in meeting evolving client needs. Toward the modernization of NCCH, the Agency intends to procure the items in the table below, interested firms are therefore invited to bid accordingly:

GENERAL ELIGIBILITY REQUIREMENT

1. Evidence of Certificate of Incorporation issued by the Corporate Affairs Commission (CAC) including Form CAC₁ or CAC₂ and CAC₇;
2. Evidence of Company’s Income Tax Clearance Certificate for the last three (3) years 2023,2024,2025 valid till 31^st December, 2026;
3. Evidence of Pension Clearance Certificate valid till 31^st December, 2026;
4. Evidence of Industrial Training Fund (ITF) Compliance Certificate valid till 31^st December, 2026;
5. Evidence of Nigeria Social Insurance Trust Fund (NSITF) Clearance Certificate valid till 31^st December, 2026;
6. Verifiable documentary evidence of at least three (3) similar jobs (in size, nature & complexity) executed in the last five (5) years including Letters of Awards, Job Completion Certificates, Photographs, etc;
7. Sworn Affidavit:

• • disclosing whether or not any officer of the relevant committees of the National Agency for the Control of AIDS or the Bureau of Public Procurement is a former or present Director, shareholder or has any pecuniary interest in the bidder and to confirm that all information presented in its bid are true and correct in all particulars;
  • that no Director has been convicted in any Country for any criminal offence relating to fraud or financial impropriety or criminal misrepresentation or falsification of facts relating to any matter;
  • that the Company is not in receivership, the subject of any form of insolvency or bankruptcy proceedings or the subject of any form of winding up petition or proceedings;

8. Company’s Audited Accounts for the last three (3) years – 2023, 2024 & 2025;

9. Evidence of current registration/accreditation with Computer Professionals Registration Council of Nigeria and National Information Technology Development Agency (NITDA);

10. Reference Letter from a reputable Commercial Bank in Nigeria, indicating willingness to provide credit facility for the execution of the project if awarded (the letter should be addressed to NACA and must be dated within this advert period);

11. Detailed company Profile indicating addresses of business place and phone number, etc;

12. Any other relevant information.

GUIDELINE FOR SUBMISSION AND OPENING OF PROPOSAL

The technical and financial proposal must be in English Language and submitted in two (2) hard copies one original & one copy). The two copies shall then be enclosed and sealed in one (1) single outer envelope, and clearly marked at the topmost right corner “NACA Call Center Upgrade” and the Name, Address, Email and Phone Number of the firm boldly written at the back of the envelope, with acknowledgement to NACA office at the address below.

Deadline for Submission: The deadline for the submission of proposal should not be later than Friday 22^nd May, 2026 by 12 noon. The submission(s) received will be opened immediately after closing at NACA Conference Room in the presence of consultants that choose to attend.

COLLECTION OF STANDARD BIDDING DOCUMENT (SBD) DOCUMENT

The Standard Bidding Document (SBD) can be downloaded from this link;

https://naca.gov.ng/wp-content/uploads/2021/02/BCA-SBD.pdf

ADDRESS FOR INFORMATION OF PROPOSAL

Attention:

Head Procurement

National Agency for the Control of AIDS (NACA) 

Ground Floor Room 1.0

No. 3 Zinguinchor Street, Beside AEDC Office, Wuse zone 4, Abuja

NOTES/DISCLAIMER

1. Late submissions will not be accepted.
2. NACA shall verify any or all documents and claims made by applicants and will disqualify consultants with falsified documents and claims.
3. If it is determined that submitted documents and claims have been falsified, the consultant may face prosecution in a court of Law.
4. NACA shall not be held responsible for any disqualified proposal as a result of any omission or deletion relating to the submission guidelines.
5. This advertisement shall not be construe a contract to any Consultant, nor shall it entitle any Consultant submitting documents to claim any indemnity from NACA.
6. NACA is not bound to shortlist any Consultant, and reserves the right to annul the bidding process at any time without incurring any liabilities or providing reason.

Signed

Management.