Welcome to The National Call Centre Website

The National Call Centre for HIV/AIDS & Related Diseases (NCCH) was officially commissioned in June 2012, with the aim of providing information, counselling and referral services on HIV/AIDs and Related Diseases such as Tuberculosis, Sexually Transmitted Infections (STIs) and Malaria.

Currently, the Centre receives inquires and provides information on HIV/AIDS prevention, treatment, care and support. In addition, specific issues regarding Prevention of Mother To Child Transmission (PMTCT), discordant couples, Gender Based Violence are also addressed. There is also provision for support and encouragement for HIV Test Services (HTS) through the counselling services offered as well as a follow-up and feedback mechanism.

Average Calls

We are committed to providing quality information and services. Below are areas we receive inquiries about regularly

HIV/AIDS
Malaria
Tuberculosis
Hepatitis

Principles of our work

Accessibity

Dial “6222” Toll Free on MTN, Airtel and 9mobile and on every other network on 08139880100

Availability

We are available 24/7 on our Toll Free line, website and social media channels

Effectiveness

With our newly upgraded systems, we deliver reliable and effective customer experience on a daily basis

Quality

To perform at par excellent rate, we constantly strive to improve the quality of services delivery to our esteemed callers by constantly monitoring and evaluating calls

Efficiency

We are concerned about performance and caller satisfaction, we have therefore ensured structural optimization in our internal processes to remove inefficiencies and improve performance.

Confidentiality

We ensure that our callers’ identity, information and integrity is protected at all times to build a professional relationship based on mutual trust between us and our callers.

Our Partners

We have over the years, leveraged on our partners to provide quality services and information on HIV/AIDS and Related Diseases. Alone we can do so little but together we can do so much.