{"id":67,"date":"2025-03-23T09:57:12","date_gmt":"2025-03-23T09:57:12","guid":{"rendered":"https:\/\/naca.gov.ng\/2025\/?page_id=67"},"modified":"2025-04-02T05:53:09","modified_gmt":"2025-04-02T05:53:09","slug":"servicom","status":"publish","type":"page","link":"https:\/\/naca.gov.ng\/2025\/servicom\/","title":{"rendered":"Servicom"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Header&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#0f393b&#8221; custom_padding=&#8221;6vw||||false|false&#8221; border_radii=&#8221;off|||20px|20px&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _dynamic_attributes=&#8221;content&#8221; _module_preset=&#8221;534cc526-6274-4e31-9e1a-7f18a5947bf1&#8243; text_font=&#8221;Montserrat|600|||||||&#8221; text_text_color=&#8221;#FFFFFF&#8221; header_4_font=&#8221;DM Sans|700||on|||||&#8221; header_4_text_color=&#8221;#EF8451&#8243; header_4_font_size=&#8221;14px&#8221; header_4_letter_spacing=&#8221;1px&#8221; header_4_line_height=&#8221;1.5em&#8221; custom_margin=&#8221;||0px||false|false&#8221; header_4_font_size_tablet=&#8221;14px&#8221; header_4_font_size_phone=&#8221;&#8221; header_4_font_size_last_edited=&#8221;on|tablet&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90aXRsZSIsInNldHRpbmdzIjp7ImJlZm9yZSI6IiIsImFmdGVyIjoiIn19@[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;e864d11f-3dab-4fa3-ac06-4f0e1a260807&#8243; header_font=&#8221;DM Sans||||||||&#8221; header_text_color=&#8221;#FFFFFF&#8221; header_font_size=&#8221;64px&#8221; header_letter_spacing=&#8221;-0.02em&#8221; header_line_height=&#8221;1.15em&#8221; header_2_font=&#8221;Krona One||||||||&#8221; header_2_text_color=&#8221;#FFFFFF&#8221; custom_margin=&#8221;||16px||false|false&#8221; hover_enabled=&#8221;0&#8243; header_font_size_tablet=&#8221;40px&#8221; header_font_size_phone=&#8221;24px&#8221; header_font_size_last_edited=&#8221;on|desktop&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221; header_2_line_height=&#8221;1.4em&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h2>SERVICOM at NACA: Enhancing Service Delivery in the Fight Against HIV\/AIDS<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;41d5859c-fbaa-458a-88e4-5d886857f235&#8243; text_font=&#8221;Montserrat|700|||||||&#8221; text_text_color=&#8221;#F2EBE4&#8243; text_font_size=&#8221;18px&#8221; text_line_height=&#8221;1.8em&#8221; hover_enabled=&#8221;0&#8243; text_font_size_tablet=&#8221;16px&#8221; text_font_size_phone=&#8221;14px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>NACA SERVICOM was established in September, 2012. As part of requirements for Ministries, Department and Agency (MDA\u2019s) to institutionalize the functions of SERVICOM by way of provision of operational guidelines refer to as \u2018Service Charter\u2019. This operational manual aims at providing information about the Agency\u2019s customer-centered service delivery flow, new modalities for standard checks as well as its commitment to continuous service improvement, for its constituents, Clients, Partners and stakeholders for continuous learning to provide satisfactory services. This is to motivate such esteemed service takers to make appropriate demands, interact appropriately, and make complaints at all times as each occasion demands.<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;41d5859c-fbaa-458a-88e4-5d886857f235&#8243; text_font=&#8221;Montserrat|700|||||||&#8221; text_text_color=&#8221;#F2EBE4&#8243; text_font_size=&#8221;18px&#8221; text_line_height=&#8221;1.8em&#8221; hover_enabled=&#8221;0&#8243; text_font_size_tablet=&#8221;16px&#8221; text_font_size_phone=&#8221;14px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<ul>\n<li>NACA SERVICOM works in several ways to ensure you receive the best possible service:<br \/>Monitoring and Evaluation: We track and assess the performance of our services, identifying areas for improvement.<\/li>\n<li>Client Feedback: Your feedback is important! We actively seek your input on our services through surveys, complaints procedures, and other channels.<\/li>\n<li>Reporting and Recommendations: Based on our findings, we report on service performance and make recommendations for improvement to enhance client satisfaction and accountability.<\/li>\n<\/ul>\n<div>Click on<span>\u00a0<\/span><span><a href=\"https:\/\/naca.gov.ng\/wp-content\/uploads\/2024\/08\/Servicom-Charter.pdf\">charter<\/a>\u00a0<\/span>to download<span>\u00a0<\/span><span>NACA SERVICOM CHARTER<\/span><\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; padding_top_1=&#8221;120px&#8221; padding_top_bottom_link_1=&#8221;false&#8221; padding_left_right_link_1=&#8221;false&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#f5f3ee&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; custom_padding_last_edited=&#8221;on|tablet&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#2a6355&#8243; overflow-x=&#8221;visible&#8221; overflow-y=&#8221;visible&#8221; custom_padding=&#8221;40px|40px|40px|40px|true|true&#8221; custom_padding_tablet=&#8221;|30px||30px|true|true&#8221; custom_padding_phone=&#8221;|20px||20px|false|true&#8221; border_radii=&#8221;on|20px|20px|20px|20px&#8221; global_colors_info=&#8221;{}&#8221; locked=&#8221;off&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_blurb title=&#8221;Our mission&#8221; image=&#8221;https:\/\/naca.gov.ng\/2025\/wp-content\/uploads\/2025\/04\/ngo-icon-09.png&#8221; icon_alignment=&#8221;left&#8221; content_max_width=&#8221;100%&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;58e41a12-d2dc-4bc3-82a3-e7e2a77a32bd&#8221; header_font=&#8221;Krona One|700|||||||&#8221; header_text_color=&#8221;#FFFFFF&#8221; header_font_size=&#8221;20px&#8221; header_line_height=&#8221;1.2em&#8221; body_font=&#8221;Montserrat||||||||&#8221; body_text_color=&#8221;#F2EBE4&#8243; body_font_size=&#8221;16px&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; animation=&#8221;off&#8221; hover_enabled=&#8221;0&#8243; header_font_size_tablet=&#8221;18px&#8221; header_font_size_phone=&#8221;16px&#8221; header_font_size_last_edited=&#8221;on|desktop&#8221; body_font_size_tablet=&#8221;15px&#8221; body_font_size_phone=&#8221;13px&#8221; body_font_size_last_edited=&#8221;on|phone&#8221; border_width_bottom=&#8221;0px&#8221; border_color_bottom=&#8221;rgba(0,0,0,0.12)&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><span>To provide a conducive harmonious work environment for human capital development, experience sharing, research and development, where staff, partners and clients will interact and compete effectively with their counterparts globally.<\/span><\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_blurb title=&#8221;Our vision&#8221; image=&#8221;https:\/\/naca.gov.ng\/2025\/wp-content\/uploads\/2025\/04\/ngo-icon-02.png&#8221; icon_alignment=&#8221;left&#8221; content_max_width=&#8221;100%&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;58e41a12-d2dc-4bc3-82a3-e7e2a77a32bd&#8221; header_font=&#8221;Krona One|700|||||||&#8221; header_text_color=&#8221;#FFFFFF&#8221; header_font_size=&#8221;20px&#8221; header_line_height=&#8221;1.2em&#8221; body_font=&#8221;Montserrat||||||||&#8221; body_text_color=&#8221;#F2EBE4&#8243; body_font_size=&#8221;16px&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; animation=&#8221;off&#8221; hover_enabled=&#8221;0&#8243; header_font_size_tablet=&#8221;18px&#8221; header_font_size_phone=&#8221;16px&#8221; header_font_size_last_edited=&#8221;on|desktop&#8221; body_font_size_tablet=&#8221;15px&#8221; body_font_size_phone=&#8221;13px&#8221; body_font_size_last_edited=&#8221;on|phone&#8221; border_width_bottom=&#8221;0px&#8221; border_color_bottom=&#8221;rgba(0,0,0,0.12)&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><span>To be a\u00a0<\/span><span>World \u2013 class Public service Institution delivering and implementing programmes with professionalism, accountability, excellence and passion to secure sustainable national development<\/span><span>.<\/span><\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;41d5859c-fbaa-458a-88e4-5d886857f235&#8243; text_font=&#8221;Montserrat|700|||||||&#8221; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;18px&#8221; text_line_height=&#8221;1.8em&#8221; hover_enabled=&#8221;0&#8243; text_font_size_tablet=&#8221;16px&#8221; text_font_size_phone=&#8221;14px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><span><b>NACA SERVICE DELIVERY TONE<\/b><\/span><\/p>\n<p>The National Agency for the Control of AIDS aims at providing an efficient and effective Quality Management System (QMS) that assures satisfactory friendly service delivery with strong emphasis on compliance to rules and regulations.<\/p>\n<p><span><b>SERVICE DELIVERY<\/b><\/span><\/p>\n<p>The relevant stakeholders treated as customers, comprise the following:<\/p>\n<p>\u00d8\u00a0\u00a0The Citizens through the government of the Federation<br \/><span>\u00d8\u00a0\u00a0All registered Communities.<br \/><\/span><span>\u00d8\u00a0\u00a0CSO, FBO, CBO<br \/><\/span><span>\u00d8\u00a0\u00a0Local &amp; International Partners and other stakeholders<br \/><\/span><span>\u00d8\u00a0\u00a0Suppliers\/Contractors.<br \/><\/span><span>\u00d8\u00a0\u00a0Ministries, Departments and Agencies<br \/><\/span><span>\u00d8\u00a0\u00a0The health community.<br \/><\/span><span>\u00d8\u00a0\u00a0Pharmaceutical and allied Industries, donors, sponsors, consultants.<br \/><\/span><span>\u00d8\u00a0 \u00a0<\/span><span>Financial Institutions, telecommunications, private businesses and philanthropies.<\/span><\/p>\n<p style=\"font-weight: 400;\"><b><span style=\"font-style: inherit;\">MOTTO<\/span><\/b><\/p>\n<p style=\"font-weight: 400;\">\u201c<span style=\"font-style: inherit; font-weight: inherit;\">We can achieve a lot together\u201d<\/span><\/p>\n<p style=\"font-weight: 400;\"><b><span style=\"font-style: inherit;\">SLOGAN<\/span><\/b><\/p>\n<p style=\"font-weight: 400;\"><span style=\"font-style: inherit; font-weight: inherit;\">\u201cFirst Choice and the Nation\u2019s Pride in Public Health\u201d<\/span><\/p>\n<p style=\"font-weight: 400;\"><b><span style=\"font-style: inherit;\">NACA SERVICOM MISSION STATEMENT<\/span><\/b><\/p>\n<p style=\"font-weight: 400;\">Together each staff achieves more in the provision of human-need influenced services, in a tender-friendly care and interactive environment with right organizational values.<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul><\/ul>\n<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row custom_padding_last_edited=&#8221;on|tablet&#8221; 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hover_enabled=&#8221;0&#8243; text_font_size_tablet=&#8221;16px&#8221; text_font_size_phone=&#8221;14px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>The National Assembly\u2019s Committee on Inter-govermental Affairs in collaboration with the National SERVICOM Secretariat, invites its stakeholders and NACA to a 3- Day National SERVICOM Conference scheduled to take place in Ibadan OYO state, from 26th \u2013 28th August 2024.<\/p>\n<p>The theme: \u2018Promoting Excellent Service Delivery in the Public sector\u2019<\/p>\n<p>Upscalling services in the public sector is certainly one of the cardinal objectives of the Director General NACA, Dr. Temitope Ilori, who is one of the keynote speakers.<\/p>\n<p>As part of the Agency mandate, NACA and it\u2019s part will also provide free Counselling and Testing at the venue.<\/p>\n<p>NACA is fighting HIV\/AIDS to finish!<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.27.4&#8243; 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theme_builder_area=&#8221;post_content&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h3><span>At the National Agency for the Control of AIDS (NACA), SERVICOM is dedicated to ensuring excellent service delivery in the fight against HIV\/AIDS.<\/span><\/h3>\n<p>[\/et_pb_text][et_pb_gallery _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; theme_builder_area=&#8221;post_content&#8221; fullwidth=&#8221;on&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243; gallery_ids=&#8221;298,299,300,301,302,303,304,305,306,307,308,309&#8243;][\/et_pb_gallery][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>SERVICOM at NACA: Enhancing Service Delivery in the Fight Against HIV\/AIDSNACA SERVICOM was established in September, 2012. As part of requirements for Ministries, Department and Agency (MDA\u2019s) to institutionalize the functions of SERVICOM by way of provision of operational guidelines refer to as \u2018Service Charter\u2019. This operational manual aims at providing information about the Agency\u2019s [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"<!-- wp:divi\/placeholder \/-->","_et_gb_content_width":"","footnotes":""},"class_list":["post-67","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/naca.gov.ng\/2025\/wp-json\/wp\/v2\/pages\/67","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/naca.gov.ng\/2025\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/naca.gov.ng\/2025\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/naca.gov.ng\/2025\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/naca.gov.ng\/2025\/wp-json\/wp\/v2\/comments?post=67"}],"version-history":[{"count":9,"href":"https:\/\/naca.gov.ng\/2025\/wp-json\/wp\/v2\/pages\/67\/revisions"}],"predecessor-version":[{"id":310,"href":"https:\/\/naca.gov.ng\/2025\/wp-json\/wp\/v2\/pages\/67\/revisions\/310"}],"wp:attachment":[{"href":"https:\/\/naca.gov.ng\/2025\/wp-json\/wp\/v2\/media?parent=67"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}